Refund policy

Chappal Peshawari

At Chappal Peshawari, we take pride in delivering high-quality handcrafted footwear. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• The item must be in its original packaging
• A valid proof of purchase (order number or receipt) is required

Non-Returnable Items

• Items that have been used or damaged by the customer
• Products purchased on sale or clearance (if applicable)
• Customized or special-order products

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued via the original payment method

Exchanges

We only replace items if they are:

• Defective, or
• Incorrect (wrong size or product sent)

If you need an exchange, please contact us with your order details.

Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• In case of defective or wrong items, we will cover the shipping cost

Late or Missing Refunds

If you haven’t received your refund yet:

• First check your bank account again
• Contact your payment provider or bank
• If you still need help, contact us

Contact Us

For any questions about returns or refunds, please contact us:

📞 Phone: 03030710505